Shipping and Returns

Shipping to Continental US Customers Only. You can purchase your items online and we will ship them directly to your doorstep. We use USPS to make sure your orders get to you on time. At the Secure Checkout page, you will see the ordered item’s description, its price, and estimated delivery time. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order. Return Policy for Alien Affection At Alien Affection, we strive to provide our customers with high-quality products and a seamless shopping experience. Please take a moment to review our return policy. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at info@alienaffection.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We'll inform you as soon as we receive and inspect your return and update you on the status of your refund. If it's approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card provider to process and reflect the refund. You can always contact us for any return question at info@alienaffection.com. We encourage our customers to review their order carefully before completing the purchase. Defective Items: In the unlikely event that you receive a defective item, we are committed to ensuring your satisfaction. If you believe your item is defective, please contact our customer service team within 14 days of receiving your order. We will review your case and, upon confirmation of the defect, arrange for a replacement to be sent at no additional cost to you. To initiate a request for a replacement, please provide the following information: -Your order number -A description of the defect -Photographic evidence of the defect (if applicable) Our customer service team will respond to your request promptly. Contact Us: For any questions or concerns regarding our return policy, please reach out to us at info@alienaffection.com. We're here to help! Thank you for shopping with Alien Affection!